Professional speaker, communication coach, and customer service consultant who has successfully partnered with hundreds of clients in corporations, universities, and community organizations.
INTRODUCING CHARLOTTE PURVIS
Charlotte Purvis has had a life-long interest in how people communicate with each other. She has been fortunate to be able to use her academic training at the University of Wisconsin-Madison (B.S., M.S.) and her passion for communication to build her business, Purvis Communications Inc.
The Purvis Communications Inc. client list includes major corporations, small businesses, universities, community organizations, churches, families, and individuals. Charlotte has developed powerful partnerships with her clients during the 27 years since Purvis Communications was founded. Through their referrals and repeat business, her clients have been responsible for creating nearly 100% of all new business opportunities.
Since the 1980s, she has influenced millions of conference calls, customer service telephone calls, and other customer interactions through coaching, strategy development, training, and speaking. Charlotte was given an industry award reserved for professionals making more than a decade of contributions to teleconferencing.
BUSINESS FUNCTIONS SUPPORTED INCLUDE:
-Human Resources (HR)
-Information Technology (IT)
-Manufacturing & Packaging
-Research & Development (R&D)
-Sales & Marketing
Charlotte is featured in the October 2011 issue of "Customer Service Newsletter" and the November 2011 issue of "The Customer Communicator."
COLLEGE COURSES TAUGHT:
Professional Development: 2007 - 2008
Business Communication: 2008 – 2010
OVERALL STUDENT RATING OF HER INSTRUCTION:
4.85 / 5.00
HIGHEST COMPLIMENT FROM A STUDENT:
While a number of male students shared this compliment, here’s a quote from a male student that was included on his rating of Charlotte’s instruction: “You helped me to be a better man.”
“Extreme Communication Makeovers with Charlotte Purvis”: Each time Charlotte presents this program, she receives top ratings. This unique program is not a lecture, not a presentation. It's a very large group communication coaching session. Participants submit their communication conundrums anonymously prior to the program or during the program.
Recent examples have been around how to have a crucial conversation with someone, how to overcome fear of speaking, how to be taken more seriously during meetings, and how to deal with inappropriate comments.
Whether you're the person receiving the makeover or the ones observing you are sure to gain new information that will help you and your team better manage those challenging situations at work.“Extreme Customer Service”: Mediocrity and customer service don't mix. During this presentation you are challenged to take your customer service to the next level. Using strategies from over 25 years of customer service coaching (over 15 with one client), Charlotte will discuss these topics, provide you with specific examples, and leave you with program materials and "homework" so you can see immediate results:
- What your customers expect of you
- Your customer service brand
- Setting standards for exceptional customer service
- What NOT to say to your customers
- Bottom line benefits of extreme customer service
“The Bottom Line” (based on her chapter in the bestseller, Speaking Your Truth, Volume 2, cover photo at bottom of the page): During this program, you will travel with Charlotte to the deep south during the 1950s and learn some of the lessons that contributed to her life and still serve her well today. This is a story about humility, gratitude, success, and giving back. It’s not just about Charlotte – it’s about all of us who started at the “bottom” with encouragement and support, were able to see our dreams come true. Charlotte wrote this chapter in order to inspire and encourage others. That’s her bottom line.
BLACK HISTORY MONTH: “A Tribute to the friendship between Dr. George Washington Carver and Dr. Glenn Clark” – This program is based on a collection of original documents shared between these two friends that the family of Dr. Glenn Clark gave to Charlotte and her family.
Charlotte will bring the original documents for display during the program. Not only will you learn about the friendship between Dr. Carver and Dr. Clark but also you'll learn about the friendship between Charlotte and Dr. Clark's grandson -- they met while attending the University of Wisconsin-Madison and are honored be a part of this great story of friendship that began in the early 1900s.
We had the pleasure of having Charlotte Purvis present to our Women In Lenovo Leadership (WILL) event focusing on communication. Charlotte carefully guided our group of approximately 40 participants through a well-prepared session on how to vary your presentation and communication, depending on your audience. Charlotte tempered the session with personalized feedback for the participants and provided excellent takeaways. We have held a number of WILL sessions and her ratings were the highest of our 2011 sessions. Bravo Charlotte! ~Kim Bryant, Lenovo
Charlotte Purvis has presented to Women In Technology International networks in Research Triangle Park and Charlotte on several occasions. Her presentations are imaginative, interactive, and inspirational. Charlotte provides a mechanism for attendees to examine the topic and develop an action plan. I still utilize the plan I developed as a result of attending her program on leadership. Charlotte is an engaging professional speaker. ~Felicia Joyner, North Carolina Regional VP, Women in Technology International (WITI)
Meeting Mrs. Purvis for the first time I felt an instant connection, like I have known her my entire life. Her style and delivery made me laugh and think, by the time she was finished I felt like I can do this! Not only did I walk away with information that I could apply immediately, I also walked away with a new found confidence and understanding of the significance of me being able to communicate properly and more efficiently. Meeting Mrs. Purvis was definitely life changing. ~Geia M. Williams, First Lady Kingdom Builders Fellowship International Ministries
Charlotte was very organized, dependable and easy to work with leading up to her speech to our group. Her talk was interesting, interactive, and relevant to business practices and I took several points away from her presentation, which I have been trying to practice in my personal and professional life since. Charlotte is great and I would recommend her to any organization looking for an uplifting speaker. ~Kathy Walker, National Association of Women in Construction (NAWIC), Raleigh Chapter 92
Charlotte presented our Interactive Luncheon in September 2011 and did an outstanding job. Her presentation focused on the importance of effective communication. One of the key points was what do organizational leaders in the business environment expect of effective communicators.” As leaders, we should always be mindful of what we say and how we say it. ~Linda R. Jordon, Healthcare Businesswomen’s Association, Research Triangle Park, North Carolina
Communication is the way the world sees and hears you as well as the company you represent, from the moment you first connect with someone throughout all ongoing interactions, whether it is via a live phone call, a recorded voice mail, an email reply or face-to-face. In her charming and entertaining way, Charlotte reminded everyone in the North Carolina Chapter of the National Association of Professional Organizers to be aware of the messages we are sending. Her tips were wise and very realistic, including tips to implement immediately. ~Emily Parks, Owner and Business Organizing Catalyst -- Organize for Success, LLC, and 2011-2012 President, National Association of Professional Organizers – N.C. Chapter
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